Privacy Policy
Effective Date: September 1, 2024
At OnwardWell, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our website and services, you agree to the practices described below.
1. Information We Collect
We may collect personal information to provide better services, such as:
- Contact Information: Name, email address, phone number, and mailing address when you contact us or sign up for services.
- Account Data: Login credentials and account preferences if you create a profile with us.
- Payment Information: Billing details if you purchase services, though we never store full credit card information.
- Usage Data: Information about how you interact with our website, such as IP address, device type, and browser information.
- Communication Preferences: Details on whether you opt into emails, newsletters, or SMS notifications.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide coaching services and personalize your experience.
- To send transactional updates, such as appointment reminders or billing confirmations.
- To respond to inquiries and offer customer support.
- To send promotional emails or SMS messages, where you have opted in.
- To improve our website through analytics and feedback.
3. Sharing of Information
We value your trust and will never sell or share your personal data with third parties for marketing purposes. However, we may share data in the following cases:
- With service providers, such as payment processors, for secure transactions.
- If required by law, or in response to legal requests or court orders.
- With your consent, if additional services require data sharing.
4. Data Security
We implement strict measures to protect your personal data from unauthorized access, loss, or misuse. This includes encrypted payment processing, secure servers, and restricted access to personal information within our organization.
5. Your Choices and Rights
- Opt-Out: You can opt out of promotional emails or SMS messages at any time by clicking “unsubscribe” or contacting us directly.
- Access and Correction: You may request access to your personal information or ask us to correct inaccurate details.
- Deletion: You can request the deletion of your data, subject to legal and operational requirements.
6. Use of Cookies and Analytics
Our website uses cookies to enhance your browsing experience and gather usage analytics. Cookies help us understand how visitors engage with our site and allow us to improve functionality. You can manage cookie preferences in your browser settings.
7. Payment Information
We work with third-party payment processors to ensure secure transactions. Payment data is encrypted, and we do not store complete credit card details on our servers.
8. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal obligations. If changes are made, we will notify users through our website or via email.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
OnwardWell
mark@onwardwell.com
(203)292-0689